Returns & Exchanges

Our Commitment to Your Satisfaction
At blouseandbone.com, we understand that choosing the perfect piece is a personal journey. We want you to love your purchase as much as we loved curating it for you. Whether you are adding a timeless essential to your wardrobe or searching for that statement piece for a special occasion, your confidence in shopping with us is our top priority. To ensure you have complete peace of mind, we have designed a straightforward and transparent return and refund process that puts your needs first.

Eligibility for Returns
We gladly accept returns on items that do not work out for you. To be eligible for a return, all items must be in their original condition. This means they must be unworn, unwashed, and unaltered. All original tags must still be attached to the garment, and the item must be returned in its original packaging. We reserve the right to refuse returns on any items that do not meet these condition requirements, as this helps us maintain the highest quality standards for all our customers.

Initiating a Return
We have made the process of starting a return simple and hassle-free. If you find that an item isn’t quite right, we encourage you to begin the process through your online account portal. By logging into your account, you can easily select the item you wish to return from your order history and follow the prompts to receive instant approval and guidance on the next steps. For guests who checked out without creating an account, we have a dedicated self-service portal on our website where you can enter your order number and email address to initiate the return. This ensures that every customer, regardless of how they shopped, has equal access to our easy return system.

Condition of Returned Merchandise
To ensure fairness for all our shoppers, we adhere to a strict quality control policy on all returned merchandise. Upon receipt of your return, our team will conduct a thorough inspection. Items must be free of any stains, odors (such as perfume or smoke), signs of wear, pet hair, or damage. Footwear must be returned in its original shoebox without any stickers or tape applied directly to the box itself, as the box is considered part of the product. We appreciate your cooperation in ensuring that the items are returned in the same condition you would expect to receive them.

Refund Processing
Once your return has been received and inspected at our facility, we will send you an email notification to confirm its arrival. Following a successful inspection that meets all our eligibility criteria, your refund will be processed promptly. The funds will be credited back to the original method of payment used at the time of purchase. Please note that the timing of when the funds appear in your account can vary depending on your bank or credit card issuer, as their processing times may differ from our own. We assure you that we issue the credit immediately upon finalizing our internal quality checks.

Exchanges
We recognize that sometimes you love a style but need a different size. To provide you with the fastest and most efficient service, we recommend placing a new order for the desired size or item as soon as possible. This ensures that the new item is reserved for you immediately and ships without delay. The original item can then be returned to us following our standard return process for a full refund. This method guarantees you get the correct item without the wait time associated with a traditional exchange process.

Final Sale Items
From time to time, we may offer select merchandise as “Final Sale.” These items are clearly marked at the time of purchase. Please note that final sale items are not eligible for return, refund, or exchange unless they arrive damaged or defective. We encourage you to review the sizing and product details carefully before purchasing any final sale merchandise.

Damaged or Defective Items
On the rare occasion that you receive an item that is damaged or defective, we sincerely apologize. blouseandbone.com stands behind the quality of our products, and we are committed to making it right. If you receive a faulty item, please contact our customer care team through the portal on our website. Be sure to include your order number and photographs of the defect, as this will help us expedite the resolution process and ensure you receive a replacement or refund as quickly as possible.

Questions and Assistance
Our goal is to make your shopping experience enjoyable from start to finish. We understand that returns can sometimes feel complicated, which is why our dedicated team is here to support you. Should you have any questions regarding our process, the condition of an item, or how to proceed with a return, we invite you to reach out to us via our website’s contact page. We are here to help and will respond to your inquiry as promptly as possible to ensure your issue is resolved to your satisfaction. Thank you for shopping with us at blouseandbone.com.